FAQ

 

WHAT ARE YOUR CANDLES MADE FROM?

House of 40 candles are made with all natural soy wax, braided cotton wicks and essential fragrance oils. Wax, Wick and Oil.. just that simple. 

WHEN WILL MY ORDER SHIP?

Once your order is placed, the order will be confirmed via email. Our typical shipping time is within 7 business days. All our candles are made is small batches so please be sure we will get your order to you as quickly as possible. Currently all orders  are shipped from Long Island NY via USPS Priority Mail. You will receive a tracking number for your order when its fulfilled. Our packages do not require a signature.  

IS MY CREDIT CARD INFORMATION SECURE?

100%. We use SSL encryption technology to protect your personal information during the checkout process. SSL technology ensures that no data could be intercepted as it goes over our network. 

WHAT IF A PRODUCT IS OUT OF STOCK?

On rare occasions that a product is out of stock, please contact us via email at kim@houseof40.com and we would be happy to advise you of availability. 

CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

To make changes to your order you made online, please contact us via email at kim@houseof40.com as soon as possible and we will make every effort to accommodate your request. 

WHAT IF I RECEIVED A DAMAGED PRODUCT?

All products are carefully inspected before they are shipped to ensure your receive the best product. In the event your product is damaged during shipping, please contact us via email at kim@houseof40.com within 7 days of receiving your purchase.  Damaged item will be replaced with the identical item.